FAQ

Electronic Billing and Payment Systems

	Whyis it called Electronic Bill Presentment and Payment (EBPP)?
	Why are companies implementing electronic billing systems?
	How much does an EBPP system typically cost?
	How long does it take to get a system installed?
	What about security?
	I hear the terms B2B and B2C, what do they mean?
	What is the most important thing I need to consider about an electronic bill presentment and payment system?
	What about standards, I hear they're important?
	How much will I have to change my current statement?
	Why can't I get an electronic bill that looks just like my paper bill?
	I hear the term "payment reversal" used in conjunction with electronic payments, why is that -aren't all electronic payments preauthorized?

eArchive Document Storage

	Why do you store all the billing documents on the Web site?
	Why would I want to place other documents in eArchive?
	How long can I keep documents in eArchive?
	Since you assemble the electronic documents from my prints stream what print formats do you support?
	How does the information you need to have for developing the electronic documents get to you?
	What is this Data Nugget technology you talk about?
	Why do you use PDF files?
	I've heard PDF files can take up a lot of room and slow down your network?
	Can I e-mail documents from eArchive to customers or does that require eDelivery Courier?
	Can I interface eArchive to my Customer Relationship Management system?
	Where does the eArchive reside?
	Is the eArchive database secure against hackers?
	My company has spent a lot of money building a customer Intranet - is there any way I can use the system we have developed for controlling access to your CTP Solutions EBPP site?
	Why is eArchive a stand alone service - isn't it a requirement for EBPP?
	Why can't I use my own Web site for eArchive?
	Do I have my own Web site if I use CTP Solutions?
	How reliable are your systems?

e Delivery Courier

	Why do you call it eDelivery Courier?
	If I can e-mail bills from eArchive whydo I need eDelivery Courier?
	How does my customer service agent know if a caller has registered for electronic delivery?
	How soon after I sendthe customer information to you are the bills sent out electronically?
	How do you know to send a bill electronically?
	What insures a customer won't get both a paper and an electronic bill?
	You can send documents attached to e-mail as a PDF. What about my customer that don't have a current Acrobat reader?
	Doesn't using PDF slow my customers system down?
	What about the security of PDF attachedto e-mails?
	Why do you offer eDelivery Courier as a separate product if it's required for EBPP?

eLockbox Payments

	Can my customers pay on the web without getting electronic delivery?
	Do you handle all kinds of credit cards?
	Can I use my own bank accounts?
	What other charges will I have besides your transaction charge for credit card payments?
	Do I need a new merchant account?
	I hear the terms eCheck, debit transaction, debit card, and EFT (electronic funds transfer) used to describe non check payments. Are they different?
	What other charges will I have besides your transaction chargefor debit card payments?
	How fast do I get my money after a payment is made?
	What abut customers who pay electronically before a bill is issued?
	Can I show customers all the payment history or just the ones made online?
	How does your + Paper option interface to my lockbox?
	How do I know if someone has signed up for electronic payment?
	How do I know what payments are made each day?
	How does the daily payment information get into my A/R posting system?
	Does the system provide customers with receipts?
	If customers send me an e-mail about a bill do I pay a delivery charge like I do for bills?
	How do I reverse payments, and what does it cost?
	Can I interface eLockbox Payments to my CRM system?
	I hear not many customers sign up for electronic billing - is this true?
	Why do you offer eLockbox Payments as a separate product if it's required for EBPP?

eInvoice Delivery

	What does eInvoice contain in terms of your other products?
	Why do you offer this as a service instead of just having customers buy the component eService?
	What do I give up to get a packaged solution?
	Does eInvoice Delivery take a long time to install?
	We have been evaluating CRM systems. Can I use eInvoice Delivery in place of a CRM system and save the money?
	Realistically how many statements a month to I have to send out before I can justify an CTP Solutions EBPP system.

CTP Solutions Approach to Electronic Billing

	Why do you offere-billing as a service instead of installing a software product?
	Is there any way I can integrate your solution into my Web site?
	As my volumes grow doesn't your solution become very expensive?
	What about overall security - wouldn't my e-billing solution be more secure if I ran it on my own system?
	I'm in the Health Care industry and HIPAA is critical to us. Are you compliant with HIPAA regulations?
	How do I know your systems will continue to be reliable?
	What other services does CTP Solutions provide?