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Ensures your electronic documents arrive where you send them Features:
- Certified delivery to the recipients electronic post office
- Deliver documents as an encrypted e-mail attachment
- Includes a branded Web site for customer viewing
- Provides multiple subsystems to enhance customer service
Details:
Document Delivery service is designed to work with any document available in eArchive, and includes a secure interface to eArchive for end user access. Like most systems, it sends customers a notice letting them know there is a document in eArchive that requires their attention. It even provides a "hot button" they can click which takes them directly to the document.
What is unique about Document Delivery is that your customer can receive documents from eArchive directly into their e-mail. Documents are encrypted for security and, delivery to the individual's electronic post office is certified, eliminating uncertainty regarding customer receipt of the e-mail attached document.
Document Insertion
- Attach marketing fliers or legal notices for electronic delivery
- Electronic mail piece is replica of printed mail piece
Response Document Management System
- Multiple email templates for use by Customer Service Agents
- Use stock templates or customize to meet your requirements
- Automatic merging of customer data into e-mail
- Automatic e-mail response documents each activity
Customer Service Support System
- Print, fax, or e-mail documents to customer
- Note tracker for recording all customer interactions
- Interface to your CRM system (Optional)
- Customer service agents have the same view as customers
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